How to Return Vivaia Shoes

Retailing shoes can be a tricky business. With so many options for styles, sizes, and fits, it’s common for customers to order multiple pairs with the intent of returning those that don’t work out. As an online shoe retailer, Vivaia aims to make returns and exchanges easy and convenient for shoppers.

In this article, we’ll walk through the step-by-step process of returning shoes purchased from Vivaia and share some tips for making exchanges go smoothly.

How to Return Vivaia Shoes : Complete Process

Returning shoes to Vivaia only requires a few easy steps:

1. Login to your account at Vivaia.com and navigate to your Order History. Here, you can view details on your recent purchases.
2. Select the order containing the shoes you wish to return. Click on “Return Items” next to the item(s).
3. Choose a reason for return from the drop-down menu that best explains why the shoes are being sent back. Add any comments to provide additional context for the return.
4. Print the pre-paid return shipping label provided and affix to your return package.
5. Drop off your return at any UPS location or schedule a free pick-up from your home. Vivaia encourages using the original shoe box and materials to prevent damage.

What Happens Next?

Once the return is received at the warehouse, refunds are generally processed within 2-3 business days. You’ll receive a confirmation email when the return is completed.

Reasons to Return Vivaia Shoes

There are a few common reasons you may need to return shoes purchased from Vivaia.

1. Improper fit:

Improper fit is one of the top reasons for returns. The shoes may be too tight, too loose, or just the wrong size, even though your usual size was ordered. This is where Vivaia’s generous exchange policy comes in handy!

2. Style/Comfort not as expected:

Another typical return situation is when the style or comfort doesn’t meet expectations once you try them on. The look of a shoe on the website versus how it feels on your actual feet can be quite different. Don’t worry; Vivaia has thousands of different styles to exchange for a better match.

3. Changed mind:

Sometimes customers simply change their mind about a shoe after wearing it a few times. Maybe you decided you want a different color or heel height after all. As long as the shoes are in original condition with tags attached, Vivaia accepts returns within 30 days even if worn.

Common Mistakes to Avoid When Returning Vivaia Shoes

1. Forgetting to include all original packaging materials

The shoes need to be returned in the original Vivaia box they arrived in, along with any dust bags, shoe inserts, hang tags, or other extras included in your order. Vivaia’s return processing team carefully checks that all original packaging is accounted for. Missing pieces can delay your return or cause fees if the box and materials are needed to properly restock the shoes.

2. Missing the return window deadline

Vivaia allows returns within 30 days from the original purchase date shown on your receipt. Carefully check this deadline and be sure to initiate the return before those 30 days are up. Returns started even 1 day late typically cannot be accepted. Don’t let that deadline sneak up on you!

3. Not complying with return shipping guidelines

To avoid hassles, be sure to follow all of Vivaia’s packing and shipping guidelines for returns printed on the label provided. Attempting to arrange your own shipping or not using the prepaid label can cause significant delays. The warehouse won’t be expecting the shoes without proper labeling.

4. Discarding the return tracking information

When you ship back your return package, be sure to note or save the tracking number from the shipping label. This comes in handy if you need to follow up on the status of your return. For example, if your refund is delayed, Vivaia’s customer service can use that tracking number to investigate the issue.

5. Assuming the refund is immediate

Although Vivaia makes an effort to process all returns very quickly, it typically takes 2-3 full business days after the warehouse receives and checks in your return for the refund to finalize back to your original payment method. Take this into account when timing any exchanges you may be making.

Vivaia Returns and Exchanges Policies:

As an online shoe retailer, Vivaia recognizes that fit and style preferences are highly personal. Finding the perfect pair involves trial and error. That’s why Vivaia offers generous return and exchange policies aimed at creating a positive customer experience:

1. Free returns and exchanges

Vivaia provides pre-paid shipping labels upfront and covers the full cost for returns and exchanges. Customers don’t have to pay anything out of pocket for return postage or worry about reimbursement later.

2. 30-day return window

Shoes can be returned to Vivaia for any reason, no questions asked, within 30 days from the original purchase date printed on the receipt. This gives customers ample time to properly evaluate fit and style once the shoes arrive.

3. Free shipping on exchanges

If you decide to exchange your shoes for a different size or style, Vivaia also covers the shipping cost to send the new pair out to you. There’s no shipping charges incurred when swapping for a better fit.

4. Easy online returns

Vivaia makes returns convenient by handling everything through your Order History page on its website. Print the label, box up the shoes, and ship them back. The process takes just a few clicks.

5. Refunds issued promptly

Once your returned shoes are checked in and processed at Vivaia’s warehouse, refunds are generally issued back to your original payment method within 2-3 business days. No waiting long periods to get your money back.

6. No re-stocking fees

Vivaia does not charge any fees to restock shoes as long as they are returned in their original new condition with all associated packaging and materials. This avoids surprise costs.

By offering generous, customer-friendly policies like these, Vivaia makes finding the perfect pair of shoes hassle-free. Their top priority is happy customers.

Exchanging your Vivaia Shoes for a Better Fit

If you found the fit and style you like but need a different size, Vivaia makes exchanging shoes easy:

1. Follow the same return steps to start the process.
2. Select the reason “Exchange” when prompted and share details on which size you need.
3. There’s no need to wait for the refund to be finalized. Go ahead and place a new order for the exchange size at Vivaia.com.
4. Return shipping on exchanges is free as an added convenience.

Vivaia wants every customer to find shoes they love wearing. By providing free and easy returns, exchanges, and pick-ups, shopping for the perfect fit doesn’t have to be frustrating. Don’t hesitate to reach out to the Vivaia customer service team if you have any questions during the return or exchange process.

Conclusion:

In conclusion, returning shoes purchased from Vivaia is a straightforward process. By following their step-by-step instructions, printing the pre-paid shipping label, and meeting the 30-day return window deadline, customers can easily initiate returns and exchanges for improper fit, change of mind, or any other reason.

Vivaia aims to make returns hassle-free through its generous policies, like free return shipping, no restocking fees, and prompt refunds. Exchanges for different sizes are also made simple with free shipping. Overall, Vivaia enables customers to find the perfect fitting shoes thanks to their flexible, customer-friendly return and exchange process.

Have questions about returns or exchanges? Reach out to Vivaia’s helpful Customer Care team! They can offer advice about fit, style, materials, and more to help you find your perfect pair!